At Campions we like to ensure that Landlords and Tenants are happy with the service that we provide. Should this not be the case, please get in touch so that we may put things right for you. In the first instance, you should discuss your issue with your main contact in the office to give them an opportunity to assist. If they are unable to resolve a problem, they will discuss it with the Lettings Director and a resolution will be sought. Should you still remain dissatisfied, you may use our formal complaints process that is outlined below.
Campions Property Letting & Management Limited aims to provide the highest levels of service to all landlords and tenants but to ensure that your interests are safeguarded, we offer the following:
1 If you believe you have a complaint, please write in the first instance to Hilary Taylor at the address below:
174 Whiteladies Road
2 Your complaint will be acknowledged within three working days and then investigated thoroughly in line with established in house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale, we will advise you in writing and confirm our revised response date.
3 If you remain dissatisfied with the internal investigation, please contact Mike Rutland, at the address detailed below, who will review the complaint:
4 Following the conclusion of our in house review we will write to you with a final written statement.
5 If you are dissatisfied with the conclusion of the in-house review of the complaint you may refer the matter to The Property Ombudsman, at the following address:
The Property Ombudsman
43-55 Milford Street
Tel: 01722 333 3